Privacy policy

This Privacy Policy sets out how Yverella collects, uses, stores and protects your personal data when you visit yverella.shop, place orders or interact with our services. This policy complies with UK GDPR requirements.

1. Information We Collect We collect personal information you provide when creating an account, completing checkout, contacting support or subscribing to newsletters. This may include your full name, email address, delivery and billing address, phone number, payment‑related details and order history. We also automatically gather non‑identifiable information such as IP address, browser type, device details, pages visited and shopping behaviour via cookies and similar tracking technologies.

2. How We Use Your Personal Data We use your data to process and fulfil your orders, arrange delivery, handle returns and customer support enquiries. We use contact details to send order updates, service‑related notifications and, where you opt‑in, marketing newsletters. Data helps us improve our website functionality, products and customer experience. We do not sell your personal information to third‑party marketers.

3. Cookies Our website uses cookies to enhance browsing experience, remember preferences and analyse site traffic. You can manage or disable cookie settings within your web browser. Disabling cookies may impact some website functions.

4. Sharing of Data We may pass necessary data to trusted third‑party service providers required for business operation: payment processors, delivery carriers, IT hosting services and fraud‑prevention partners. All third parties must comply with UK data‑protection rules. We will only release information if required by law or valid official request.

5. Data Retention We keep your personal data only as long as necessary for the purposes it was collected for, including legal and accounting obligations. When data is no longer needed, it will be securely deleted or anonymised.

6. Your Rights Under UK GDPR You hold rights to access your personal information, request correction of inaccurate data, request erasure, restrict processing, data portability and object to marketing communications. To exercise your rights, please contact our support channel.

7. Security Measures We apply appropriate technical and organisational safeguards to protect your personal data against unauthorised access, loss or misuse. However, no online transmission method can be guaranteed 100% secure.

8. Marketing Opt‑Out If you receive our marketing emails, you can unsubscribe at any moment by clicking the unsubscribe link included within each newsletter.

9. Updates to this Policy We may revise this Privacy Policy occasionally. Changes will be published on this page with an updated last‑updated date. Continued site use after updates signifies acceptance of revised terms.

10. Contact Information For questions regarding this privacy policy or personal data, please contact us:

Brand Name: Yverella Website: yverella.shop Email: hello@yverella.shop Phone: +44 7927 007585

Business Address: 35 The Walk, Roath Cardiff CF24 3AG United Kingdom

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT Sunday: Closed

We aim to respond to customer inquiries within 24‑48 business hours. You also retain the right to lodge a complaint with the UK Information Commissioner’s Office.